If your request is successful the message ‘Your message has been received’ will appear at the bottom of the form. You do not need to do anything after this, one of our support team will get back to you as quickly as possible.
If your request is successful the message ‘Your message has been received’ will appear at the bottom of the form. You do not need to do anything after this, one of our support team will get back to you as quickly as possible.
Please note, live streaming for PDC televised events is only available outside the UK, Ireland and Netherlands. ProTour and European Tour events are available worldwide.
You can contact support using our dedicated support email address:
FAQS FOR PDCTV-HD
What do I need on my PC/Mac/mobile device in order to view PDCTV-HD Content?
PDCTV-HD is accessible on almost every modern browser on almost every modern connected device, if you have a reasonable specification tablet or computer that is less than three years old.
You will need a strong, stable broadband internet connection minimum of 1MB (a mobile 3g, 4G, LTE, etc. internet service will probably be too weak or too variable to give a good service) with a ping of less than 100m/s.
You will need a computer, tablet or mobile smartphone device (such as an iPhone or Android smartphone – please note Windows phones, Kindles and game consoles may be compatible dependant on version), and it should be running a recent compatible and updated web browser such as Chrome, Edge, Mozilla Firefox, Safari, etc.
What are the Minimum Windows Requirements?
Pentium 4 2.4GHz or higher or equivalent AMD processor with a minimum of 1GB of memory, running one of the following operating systems: Windows 7 or later. We recommend upgrading to the latest version for optimum viewing experiences.
Your browser should be at least as recent as any of the following:
• 64-bit Microsoft Internet Explorer 10 or later Edge: windows.microsoft.com
• Firefox 33.0.1 or later: www.mozilla.com
• Chrome 35 or later: www.google.com
What are the Minimum Mac Requirements?
1.5GHz with a minimum of 1GB memory running Mac OS X 10.5.6 or later.
What Mobile Devices are supported?
PDCTV-HD is available on most iOS devices including the iPhone and iPad (iOS version 7 upwards). Via the device’s web browser videos will be rendered in the native player.
Generally you’ll need Android Operating System OS 4.1 or later. Due to Vast array of Android devices it is worth testing you can view the content before purchase, using the free preview available on Catch-Up videos.
Does PDCTV-HD work on GPRS, 3G, 4G, LTE and other mobile networks?
We cannot guarantee the quality of the streaming on GPRS, 3G or LTE. 4G will provide a good viewing experience, but may incur costs associated with its use. We recommend streaming over Wi-Fi for an optimal viewing experience.
I’ve forgotten my Username / Password
If you’ve forgotten your username and / or password then please select the links under the login box on the login screen.
If you have any further queries, please contact customer services at firstname.lastname@example.org and you will receive an email with your Username / Password reminder.
I’m having trouble signing up
Please try signing up with an alternative email address or contacting email@example.com for further advice or questions.
If you are struggling to login repeatedly it’s possible that your computer is looking at old login details stored in the cache, or that a cookie has been corrupted. Please visit http://www.refreshyourcache.com/en/home/ and follow the instructions to clear the cache on your relevant browser/device.
Why is the video buffering or regularly freezing?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 1Mbps to process streamed content along with usual browsing activities efficiently.
The stream regularly stops and buffers mid-stream
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 1mbps to process streamed content along with usual browsing activities efficiently.
I’m receiving a “We’re sorry, this content is only available in certain countries” message
Some PDC televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming.
I can’t access the stream on my device
First of all make sure you are connected to a fast enough mobile network (3g, 4g, Wi-Fi). If you believe you have adequate bandwidth, utilise Safari as the browser of choice on IOS and Google Chrome on Android devices.
For optimal experience on android utilise a third party programme such as VLC player to play the stream. If you are still having issues, please raise this with firstname.lastname@example.org
* NB Televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming. European Tour and ProTour events are available in all territories worldwide
Can I download/embed PDCTV-HD content?
The PDCTV-HD service does not allow downloads or embedding of content in third party sites.
How do I cancel my subscription?
To cancel your subscription please email email@example.com with your cancellation request.
Please be advised that five working days’ notice is required for cancellation on this product, cancellation within this period may result in your being charged for the next period.
How much does a PDCTV-HD Subscription cost?
In line with the increased quality of streaming and additional available tournaments, the prices of subscriptions will now be as follows:
• Annual Subscription – UK, Ireland & Netherlands: £49.99
• Annual Subscription – Rest of the World: £59.99
• Monthly Subscription – UK, Ireland & Netherlands: £4.99
• Monthly Subscription – Rest of the World: £5.99
• Event Pass: (4 days) – £2.99
* NB Televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming. European Tour events and ProTour events are available worldwide.
I have been unable to log in and now been locked out
You may have been locked out due to too many incorrect password attempts. If this is the case then please wait 30 minutes before trying again.
Alternatively, if this does not work then please can you go through a forgotten password journey to reset your password. You can do this by clicking “Forgot Password” in the Member Login Area
Please make sure to check your junk folder for the reset email if it doesn’t come through quick.
I had a subscription but it has expired – how do I renew it?
The best way to do this would be to LOGIN and once done click on the SUBSCRIBE button on the top right hand side of the page. Once clicked, please choose a subscription and proceed to payment.
Or, go to MY ACCOUNT once logged in and then click JOIN NOW on the ‘my account’ page.
Updating Payment Details?
Once logged in navigate to My Account at the top right of the page and then ‘update billing details’
Am I eligible for Priority Ticket Sales periods?
An additional benefit of Annual Subscriptions is the opportunity to purchase tickets in Priority Sales periods for some televised PDC tournaments. For any information regarding PDC ticketing please click here.
Subscribers who purchase a PDCTV-HD Annual Subscription within 14 days of the cut-off for a Priority Sale period and subsequently use that benefit of the subscription to purchase PDC event tickets in a Priority Sale period waive any rights to receive a refund in full or in part upon a cancellation of their subscription.
Please read these Terms carefully before submitting your order.
Access to PDCTV is provided to you, the subscriber (“you”, “your”) on the basis that you pay the Fee (as per the methods detailed below) and accept the terms of this contract.
into these Terms and form the contract.
The contract is a legal agreement and it sets out the rights and obligations of you and PDCTV (PDCTV, “we”, “us”, “our”).
1. Registration and Username / Password
1.1. Once you have submitted your order to us, we will email you to confirm acceptance, at which point the contract between you and us will be formed. We may retain a copy of the contract details for our own records. If we cannot accept your order we will inform you by email. This may be because, for example (i) there has been a pricing error (see section 3) (ii) you failed to provide required information (see section 1.3) (iii) you have tried to order a subscription package which is not available in your territory or for which you are otherwise not eligible (iv) there has been an error in your initial payment of the subscription fee or (v) we have been affected by a recent unforeseen event which means PDCTV cannot be made available in whole or part.
1.2 By submitting your order to us you confirm that:
1.2.1. you are at least 18 years old;
1.2.2. you are solely resident in the correct territory for your chosen subscription package. Please note content included in some subscription packages is only available in certain territories due to rights restrictions. Change to the territory in which you are located may affect availability of certain content; and
1.2.3. the information which you provide is true, accurate and complete in all respects at that time. You must also notify us immediately of any changes to your information during your subscription by either updating the details in the My Account page of the Site or emailing firstname.lastname@example.org . As above, changes to your located territory may affect content access.
1.3. If we find that you have provided incorrect or inadequate information, your order may not be accepted and/or we may ask you to provide the correct and complete information. If you still fail to do so within a reasonable time, we may reject your order or end the contract (in the case of your error being uncovered after we have already accepted your order – see section 8). We will not be responsible for delay or failure in providing you access to all or part of PDCTV if this is caused by you failing to provide us with the information needed and/or updating us of material changes to your information.
1.4. On registration you will be required to enter a user name and password. You must keep the password secure and not disclose it to any other person. Your right to use PDCTV is personal to you and is limited to viewing on one device at any time. If your password becomes known by a third party, you must immediately change your password by logging into the “My Account” section of PDCTV. We are not liable for any loss or damage arising from your failure to comply with this obligation.
2. Use of the Service
2.1. We provide you with access to various types of digital content within PDCTV as set out for the subscription package you selected on your order. This may include, for example, audio/video coverage of events, statistics, photo galleries and/or video streaming of interviews and highlights. Your access is not exclusive (others can access the content too), may be suspended and/or terminated in accordance with these Terms, and may depend on the territory in which you are located or other applicable eligibility criteria set out in the order process.
2.2. PDCTV content includes certain video and audio footage, photographs, text images, statistics, logos and other media and intellectual property related to PDC and the respective content licensees of those parties. All such content, design, text, graphics, footage, materials and their selection or arrangement are the intellectual property rights (including, amongst other things) copyright of us, the above parties and/or the respective licensees. You will not own any of the content.
2.3. Not all darts events will be available for viewing on a ‘live’ basis and this could be dependent on geographical location. This is due to, amongst other things, by restrictions with television broadcasters.
2.4. PDCTV is a content access service only. We are not providing, and are not responsible for any problems caused by your computer hardware, computer operating systems, internet connection or other software installed on your computer (and/or any traders you engage with in respect of such resources).
2.5. PDCTV has not been developed to meet your individual needs. Please check that facilities and functions of PDCTV (as described on the Site) meet your requirements.
2.6. In order to access and use PDCTV you will need to:
2.6.1. provide all necessary equipment including a computer and network / telephone connection;
2.6.2. access to the internet, and you are responsible for any service fees associated with such access. You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD.
2.7. For use of PDCTV your device needs to comply with the following minimum system requirements (as may be updated occasionally, for which see section 3 below):
2.7.1. Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;
2.7.2. Memory: 2GB (1GB for netbooks) 128MB of graphics memory.
2.7.3. Operating Systems: Windows 8.1 or later, Mac 9+
2.7.4. Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari; 512MB of RAM (1GB of RAM recommended for netbooks)
2.7.5. Mobiles & Tablets: Operating System: Android 6+, iOS 9+
2.8. You must not (nor authorise or permit any other person to):
2.8.1. use PDCTV contrary to this contract, including use for any unlawful purpose contrary to any applicable laws and regulations, including in the country from which you have accessed PDCTV;
2.8.2. use PDCTV other than for private and domestic purposes. Under no circumstances must PDCTV nor any content be accessed or used for commercial or business purposes, without our prior written consent;
2.8.3. transmit any computer viruses or any other disruptive or harmful contaminants through PDCTV or the technology on which they rely;
2.8.4. use PDCTV in a way that may cause it and/or any equipment used by us (or our technology partners appointed to help provide PDCTV) to be interrupted, damaged, rendered less efficient or impaired, nor try to gain unauthorised access to any of systems through which PDCTV is delivered;
2.8.5. store your password anywhere on a computer in plain text;
2.8.6. use PDCTV in any manner which violates or infringes the rights of any person, firm or company (including, amongst other things, rights of intellectual property, confidentiality or privacy);
2.8.7. forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content of PDCTV without our prior written permission (unless otherwise specifically permitted by law);
2.8.8. sell, assign, transfer or delegate all or any of your rights and obligations in this contract to another person or organisation, or share use of or access to your PDCTV account or any content contained or accessed within it;
2.8.9. alter, disassemble, decompile or reverse engineer any part of PDCTV; or
2.8.10. access, view or use PDCTV in circumstances where members of the public can view the content accessible via your account (whether simultaneously or not) or authorise any other person to do so.
2.8.10. Use a VPN (Virtual Private Network) service or similar to mask or otherwise hide your location for the purposes of watching content in a country or territory where it is blocked for rights reasons.
3. Changes & Updates
3.1. We may change PDCTV and/or these Terms without giving you notice in order to:
3.1.1. reflect changes in relevant laws or regulatory requirements;
3.1.2. implement minor or emergency technical adjustments, for example to address a security threat;
3.1.3. alter or improve the presentation of the user interface, or increase functionality (where this does not increase the price payable by you for your current subscription period);
3.1.4. implement and reflect planned changes we have prominently and specifically drawn to your attention when or before you submitted your order, or (in relation to any renewal) as part of your renewal reminder, referred to at section 5; or
3.1.5. implement other minor changes which would not reasonably be likely to cause you a material detriment in your use of PDCTV nor increase the price payable by you in your current subscription, or which we reasonably believe to be for the benefit of users.
3.2. For more significant planned changes to PDCTV and/or these Terms, you will be provided with reasonable notice of the planned change. For example, this may include:
3.2.1. removal of outdated or redundant features from PDCTV; or
3.2.2. detrimental changes to the nature of or locations in which certain types of content relevant to your PDCTV subscription are available. This is sometimes required to reflect changes in darts competitons appointed broadcasters from time to time.
After receiving such notice, you may then contact us before the change is implemented to end your subscription if you do not wish to be bound by the change, in which case your subscription will end at the end of that calendar month or expiry of your current subscription period (whichever is sooner) and you will receive a refund for any outstanding period of your subscription for which you have already paid. If you do not contact us to unsubscribe before the change is implemented, you will be deemed to have agreed to the change.
3.3. We may update the underlying software relating to PDCTV, or require you to implement updates from time to time to continue accessing PDCTV. For example, as time goes on you may need to ensure your system remains compatible with technical requirements (see section 2).
3.4. If any change to these Terms or changes carried out in accordance with them is found invalid, void or for any reason unenforceable, only that change will be disregarded and it will not affect the validity and enforceability of any remaining changes or Terms.
4.1. You must pay the subscription fee applicable to the time period you have subscribed for (“Subscription Period”), in accordance with the fee plan notified to you at the time of registration and confirmed in our acceptance email sent to you (the “Fee”).
4.2. Except in the case of obvious error the Fee is as set out on the Site at the time of your application for a PDCTV subscription. If we accept and process your order where a price error is obvious and unmistakeable and could reasonably have been recognised as such by you, we may end the contract and refund you any sums paid.
4.3. Unless otherwise stated, all Fees are inclusive of VAT or other similar sales tax in your territory. If the rate of VAT or similar sales tax in your territory changes between your order date and the end of the Subscription Period, we will adjust the rate on subsequent instalments of the Fee outstanding on your payment plan.
4.4. You are responsible for any other additional local taxes or duties applicable to the territory in which you reside or otherwise access PDCTV from.
4.5. All payments must be in UK pounds sterling, unless we have expressly set out an alternative currency by which you may pay in the order process or any renewal notice. We cannot accept payment in currencies other than those expressly noted at the time you submit your order or in any subsequent renewal notice.
4.6. You may pay the Fee in a number of ways:
4.6.1. Credit/Debit card. The Fee will be automatically billed against the credit/debit card number that you provide in the registration form. Payment may be made by any of the following credit, debit or prepaid cards: Visa, Mastercard or America Express.
4.6.2. PayPal. You must provide your valid PayPal account details and the Fee will be billed against that PayPal account as set out in the fee plan notified to you. Please note Paypal is not available yet.
4.6.3. Voucher. From time to time we may issue vouchers which will provide access to PDCTV in accordance with the terms set out in the vouchers. Any additional terms and conditions applicable to the access provided by the voucher will be set out on the voucher. In the event of conflict with these Terms, the terms of the voucher will take priority.
4.7. We do not accept any responsibility for payments which are not received by us or accepted by your bank, other than where directly due to our fault.
4.8 We have contracted with Stream AMG to provide the streaming services that provide You (the subscriber who pays a fee) with the ability to access and view our content. The payment processing relating to the ability to view the content may also be provided by Stream AMG on our behalf.
4.9 If you buy a subscription that includes a period of initial free trial, you authorize us to charge your account automatically at the end of the free trial period. The charge is based on each subscription purchased through the payment method registered. You will not be charged if you cancel your subscription (via the my account page) before your free trial ends.
Payment for the ability to view our content is made to Stream AMG on our behalf, based upon the subscription plan that you sign up for. The subscription fee will be processed through Stream AMG and will be processed in a secure manner by a third party payment services provider retained by Stream AMG. Questions concerning payment processing can be directed to email@example.com
5. Automatic Renewal
5.1. This section 5 does not apply to any single event or other express pay per view arrangement.
5.2. Your subscription is for the Subscription Period and will, unless we notify you otherwise, be automatically renewed at the end of the previous Subscription Period for a further equivalent period.
5.3. Monthly Subscriptions: We will not normally send you reminders of renewal, unless there are changes in your renewal period you need to be aware of (see section 3 above). You can unsubscribe from PDCTV with effect from the end of your monthly Subscription Period (or relevant renewal month) via the My Account page or by contacting us at firstname.lastname@example.org not less than 5 days prior to the date of renewal. Your subscription will continue until the end of the month in which you notify us in accordance with this section and you will continue to be charged for that month.
5.4. Other Subscriptions: The following process will apply to your renewal:
5.4.1. a reminder will be sent to you by email at least 21 days before the end of your last Subscription Period reminding you that your subscription will automatically renew at the end of the current Subscription Period;
5.4.2. at the same time as that reminder, you will also be informed of:
22.214.171.124. the terms and conditions applicable to the renewed Subscription Period;
126.96.36.199. the price for that renewal period, if different from that for the current Subscription Period;
188.8.131.52. action you need to take if you do not want your subscription to be automatically renewed. To unsubscribe please go to the My Account page and canel your subscription of get in touch via email@example.com not less than 5 days prior to the date of renewal;
184.108.40.206. any other information we believe may be relevant to the renewed Subscription Period; and
5.4.3. if your subscription is renewed as above (and you opted to receive your renewed subscription benefits immediately, waiving your right to cancel) you may only cancel the contract where we are not at fault if you provide us with at least 30 days’ notice of your desire to cancel. The contract will not end until the end of the calendar month in which that notice expires. You will be entitled to a pro-rata refund of any sums you have paid relating to the period after termination, less an administration charge of ten per cent (10%) of that refund value.
5.5. Unless you have opted to unsubscribe from PDCTV not less than 5 days prior to the date of renewal your subscription will be automatically renewed. You will be deemed to have accepted the renewal on the terms and basis set out in the reminder (or, for monthly subscriptions where we have not notified you in advance of changes, on the same terms as your previous subscription). You will be charged in accordance with the same timings as under the payment plan applicable to your immediately preceding Subscription Period, unless otherwise notified to you as part of any reminder above. If you have bought the weekend 3 day pass your subscription will not renew and will end automatically.
5.6. If you have unsubscribed from PDCTV rather than renewing and you previously paid by direct debit, you are responsible for ensuring that you cancel your direct debit through your bank in order to prevent any future payments being taken by us. Save for returning payments received by us in error on request from you, we will not accept any liability for payments taken from your bank account as a result of your failure to cancel the direct debit instruction at your bank, including (for example only) interests charges and other fees.
6. Cancellation and Refunds – Please read carefully
6.1. By submitting your order you have opted to receive your subscription benefits immediately and waived your right to cancel. You will not therefore be entitled to cancel the contract or have any fourteen (14) day ‘cooling off’ period in law, nor receive a refund of the Fee. This does not affect any other rights you may have at law, including where we are at fault.
6.2. See section 5.4.3 above regarding cancellation after any automatic renewal.
6.3 When you acquire a subscription, you acknowledge and agree to all terms and conditions and auto-renewal of your subscription. You may cancel your subscription for the services by logging in and going to the My Account page and clicking on the “Cancel” button. You may cancel your subscription to the services at any time prior to the expiry of your subscription period, but you will continue to have access to the services for the duration of your subscription period. We do not refund any subscription fees paid in case of your cancellation or cancellations that take place after the fourteen day cooling off period.
7. Disclaimers and Liability
7.1. Neither we, nor any of our staff or other representatives will be responsible or liable to you for any loss, damage, or inability to access and/or use PDCTV which:
7.1.1. is due to any use you make of PDCTV, other than that we permit under this contract;
7.1.2. is due to events outside our reasonable control. For example (and amongst other things) this may include fire, floods, severe weather, terrorist activity or civil disruption;
7.1.3. is due to incompatibility of your devices or systems with the compatibility and technical requirements we have informed you of (see section 2 above);
7.1.4. is caused by viruses, Trojans, worms or other harmful data not caused by or attributable to an error or problem with PDCTV;
7.1.5. is caused by your failure to follow any reasonable, clear and easy to follow instructions we have made known to you relating to your use of PDCTV.
7.1.6. concerns loss or damage:
220.127.116.11. which is not a foreseeable result of our breach of these Terms (though we will be responsible for loss or damage which is foreseeable). Loss of damage is foreseeable if either it is obvious that it will happen or if, at the time we enter this contract, both you and we knew it might happen; or
18.104.22.168. relating to any business, including (amongst other things) loss of profits, loss of business, loss of opportunity and/or business interruption. PDCTV is made available for private and domestic purposes only.
7.2. We do not limit or exclude our liability for death or personal injury resulting from our negligence; fraud; or for breach of your mandatory legal rights (for example, including our liability in UK consumer contract law if PDCTV digital content is not of satisfactory quality, fit for purpose, in compliance with its description or we are found to not have rights to provide such content). You should seek your own legal advice in relation to any such rights at law.
8. Suspension and Termination
8.1. We may suspend or terminate your access to all or part of PDCTV at any time if:
8.1.1. (in the case of suspension only) you do not make payment to us when it is due;
8.1.2. (in the case of termination) you do not make payment to us when it is due (or such payment has failed or been refused by your payment service provider), and still fail to do so within 10 days after having had a reminder by email that it is due;
8.1.3. we are unable to verify or authenticate any information you have provided to us, where we reasonably need to do so (or information you have provided is incomplete) and you do not, within a reasonable time of us asking for it, provide us with required information that is necessary for us to start or continue making all or part of PDCTV available to you;
8.1.4. you commit a serious breach of this contract, or commit a less serious breach which can be fixed and you have failed to fix it within 20 days of us notifying and requiring you to do so; or
8.1.5. your use of PDCTV is reasonably considered abusive, excessive, or against the interests of other subscribers or persons,
8.1.6. You are suspected to be using a VPN to access the platform
and in each case no refund will be provided.
8.2. In addition we may close PDCTV on service of not less than 30 days’ notice. If this occurs part way through your subscription, you will receive a pro-rata refund of any Fees you have already paid relating to the period of your current Subscription Period remaining as at the date of termination.
8.3. Subscribers who are found to be using the service for anything other than personal use will have their access revoked and be permanently banned with no refund.
From time to time, PDCTV may be taken down and your access to all or part of it suspended in order for work to be carried out relating to the upgrading or maintenance as necessary for the provision of PDCTV We shall give as much notice as is reasonable in the circumstances and shall endeavour to ensure that such works are carried out as expeditiously as possible in the circumstances, at times which minimise inconvenience to you. This may not be possible in cases of emergency to rectify significant faults, prevent further risk to you, other users or PDCTV technology.
10.1. Any notices we send will be sent to the email address you supply during the registration process. We ask that any notices you send to us are sent by email to firstname.lastname@example.org. Notices will be deemed to have been delivered at the time and date of sending of the email, which time and date are specified in the email.
10.2. If we fail or delay to exercise or enforce any right we have under these Terms such failure or delay will not be deemed to be a waiver of that right nor will it prevent us exercising or enforcing that right on a later occasion.
10.3. This contract is between you and us. No-one else will have any rights to enforce its terms.
10.4. We may transfer our rights and obligations under this agreement to another organisation. We will always let you know if this happens and will ensure that the transfer does not affect your rights under this contract. Please note you need our consent to transfer your rights and obligations under this contract to anyone else.
10.5. This contract shall be governed by, and interpreted exclusively in accordance with, English law. Any dispute arising under this contract shall be subject to the exclusive (non-exclusive in respect of consumers resident outside England) jurisdiction of the English courts.
10.6. In addition please note that disputes may also be submitted for online resolution to the European Commission Online Dispute Resolution platform.
11.1. If you have any questions or complaints about PDCTV please contact us at email@example.com
11.2. We will endeavour to respond to any complaint within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgement will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.
11.3. We will attempt to resolve all justifiable complaints within 28 working days. If, however, this cannot be done, we will keep you updated on the progress of the complaint.
11.4 if you are having technical issues and require a refund please ensure that you have notified us of a problem to firstname.lastname@example.org during the event with details of the problem, screenshots if possible and information about the devices and browsers you are using. If we are notified during the event we can make attempts to investigate and rectify the problem, issues reported after the event will not qualify for a refund.
11.5 If you are unable to view the event due to a technical error that is the responsibility of the PDC or our providers for more than 20 minutes you will be eligible for a refund.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
StreamAMG may collect and use Users personal information for the following purposes:
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
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This document was last updated on October 24, 2019
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